19 The Crescent, Horsham RH12 1NA, UK
19 The Crescent, Horsham RH12 1NA, UK
Reflexology soothes the mind and re-balances the body
Privacy Policy
West Horsham Reflexology - Privacy Policy
Contact details
Name: Charlotte Horsley
Address: 19 The Crescent, Horsham, West Sussex, Rh12 1NH
Phone Number: 07956 312118
E-mail: westhorshamreflexology@gmail.com
The type of personal information we collect
To give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give because of your treatment. The information to be held is:
- Your contact details
- Medical history and other health-related information
- Treatment details and related notes
- Lifestyle information
I will NOT share your information with anyone else (other as required by legal process) without explaining why it is necessary and getting explicit consent.
How we get the personal information and why we hold it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- For informing reflexology treatments and any advice I give because of your treatment.
- We use the information that you have given us to:
- Provide you with the best possible treatment options, support and advice.
- Offering recommendations concerning aspects if health and wellbeing which I will offer to you.
Lawful Basis for holding and using Client Information
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:
- Your consent. You can remove your consent at any time. You can do this by contacting Charlotte Horsley (see contact details above)
- We have a contractual obligation
- We have a legal obligation:
1.1. ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment)
1.2. Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
1.3. CNHC requirements to retain information for 8 years
- We have a legitimate interest
As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
Protecting your Personal Data - How we store your personal information
I am committed to ensuring that your personal data is secure.
To prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
I will contact you using the contact preferences you have given me.
We keep your contact details, medical history and treatment details for 8 years.
We will then dispose your information by shredding physical records with a crosscut shredder and permanently scrub your contact details from digital locations.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you wish to make a request. Please us at westhorshamreflexology@gmail.com, 07956 312118, 19 The Crescent, Horsham, West Sussex. RH12 1NA.
Therapist's Rights
- If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
- Your therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
- Your therapist can move their records between their computers and IT systems without your permission if your details are protected from being seen by others.
How to complain
If you have any concerns about our use of your personal information, please refer to our GDPR Complaints Procedure
GDPR Complaints Procedure June 2026.docx
Complaints Procedure
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